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Contact us at Gamble Zen Casino
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Account and payments
Payment history, KYC uploads and limits live in your profile, open any time.
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Before you write
Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.
Responsible gaming
If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.
What to include
A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.
Ways to reach us
You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.
How fast we reply
We are online 24/7. Typical reply time: a few minutes on live chat.
Documents
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
Escalating an issue
If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.
We read everything
Every message is read by a person, not a bot. Thank you for helping us improve Gamblezen.
Send us a message
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